Clinic Policies
Payments
Mum And Cub Wellness requires that you put a card on file. We are an admin-less clinic and want to keep Dr. Andy on time. A payment terminal is available at the clinic though if you prefer to pay with a different method (debit/credit). This helps keep both you and us safe, as well as spend more time with you! Cash is accepted, but remaining change may have to be credited to your account.
Cancellations
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee to the card on file.
Insurance and Direct Billing
Insurance info must be given and accurate prior to the initial appointment in order to use direct billing. If your insurance is rejected for any reason, payment will still be required at completion of the appointment.
AI Scribe Support
Dr. Andy may use a AI scribe to help her stay on time and efficient. None of the recordings are saved. Andy will review the recordings once generated. Using a scribe produces very detailed charts that support both the patient and the doctor.
Arrivals
We are a year round shoes off clinic as little ones are often crawling on our floors! Slippers are provided.